Support

Need help with GrindSplit? Email us and a real person will reply.

• Support: support@grindsplit.ai. We aim to reply within 2 business days.
• Privacy requests: privacy@grindsplit.ai. We respond within 45 days, usually much sooner.
• Mail: GrindSplit LLC, 14 Industrial Ave, Mahwah, NJ 07430

When you write, include the email address on your account, your iPhone model and iOS version, and what you were doing when the problem happened. Do not send passwords.

GrindSplit is not for emergencies or medical questions. If you are hurt or unwell, call 911 or see a doctor.

Common questions

How do I delete my account?

Open the app and go to Settings → Delete Account. This removes your account and data right away. If you cannot get into the app, email privacy@grindsplit.ai from the address on your account.

How do I reset my password?

On the sign-in screen, tap Forgot Password and follow the link we email you. Check your spam folder if it does not arrive.

How do I connect or disconnect Apple Health?

Connect it in the app's Settings. To change or remove access, go to iOS Settings → Health → Data Access & Devices → GrindSplit.

How do I turn off AI features?

Go to Settings in the app and withdraw your AI consent. Logging and tracking keep working. Program generation, coach chat, meal analysis and form feedback stop until you turn it back on.

How do I get a copy of my data?

Use Export Report in the app. For a full copy, email privacy@grindsplit.ai.

Why does my readiness score look off?

Readiness is an estimate from Apple Health data and your check-ins. It needs several days of data to learn your baseline, and it depends on wearing your Apple Watch, especially during sleep.

A food or barcode is wrong or missing. What can I do?

Food data comes from USDA FoodData Central and Open Food Facts and can be incomplete. Use "Missing a brand? Tell us" in the app, or email support.

I'm under 18. Can I use GrindSplit?

Yes, if you are 13 or older and a parent or guardian has agreed. Parents can email privacy@grindsplit.ai to review or delete a teen's data.

How do I report an accessibility problem?

Email support@grindsplit.ai with the subject "Accessibility." See our Accessibility Statement.